Latest results from our Service User Questionnaire carried out in our Hove branch

Number of Clients 74
Number of Surveys returned 36
Return Rate 49%

NB: Not all of the questions were answered by all of the Clients

Q Poor Adequate Average Good Very Good % of Clients who replied Good or Very Good
1 How do you feel your care package from Coastal Homecare is going ? 1 0 2 13 20
3% 0% 6% 36% 56% 92%
2 How do you feel you are treated by the management team? 1 3 1 13 17
3% 8% 3% 36% 47% 83%
3 Are you able to have time with management to discuss issues you may be concerned with? 0 3 3 13 14
0% 8% 8% 36% 39% 75%
4 Do you feel that members of staff respect your dignity at all times? 0 1 0 8 26
0% 3% 0% 22% 72% 94%
5 Do you feel that members of staff respect your privacy at all times? 0 0 1 9 25
0% 0% 3% 25% 69% 94%
6 Do you feel that members of staff respect you choices at all times? 1 0 4 6 19
3% 0% 11% 17% 53% 69%
7 Do you feel that members of staff promote your independence at all times? 1 0 2 8 19
3% 0% 6% 22% 53% 75%
8 Are you satisfied with the continuity of the care staff that supports you ? 1 1 3 7 21
3% 3% 8% 19% 58% 78%

Client Feedback
* I would just like to say what a caring person TG is
* Very happy with all your staff and Janet & Mum get on very well. So glad we have her.
* I am more than satisfied with my regular Carers
* We have been extremely pleased with the service Coastal Home Care has provided
* All the staff are friendly as well as being approachable
* Keep up the great work!
* From the moment I came out of the hospital the Carers have been most attentive and friendly, I enjoy
their Company
* very grateful and this has given her the independence she wants, but could not have without your care

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