Latest results from our Service User Questionnaire carried out in our Hove branch

Number of Clients 74

Number of Surveys returned 36

Return Rate 49%

NB: Not all of the questions were answered by all of the Clients

Q Poor Adequate Average Good Very Good % of Clients who replied Good or Very Good

1 How do you feel your care package from Coastal Homecare is going ? 1 0 2 13 20

3% 0% 6% 36% 56% 92%

2 How do you feel you are treated by the management team? 1 3 1 13 17

3% 8% 3% 36% 47% 83%

3 Are you able to have time with management to discuss issues you may be concerned with? 0 3 3 13 14

0% 8% 8% 36% 39% 75%

4 Do you feel that members of staff respect your dignity at all times? 0 1 0 8 26

0% 3% 0% 22% 72% 94%

5 Do you feel that members of staff respect your privacy at all times? 0 0 1 9 25

0% 0% 3% 25% 69% 94%

6 Do you feel that members of staff respect you choices at all times? 1 0 4 6 19

3% 0% 11% 17% 53% 69%

7 Do you feel that members of staff promote your independence at all times? 1 0 2 8 19

3% 0% 6% 22% 53% 75%

8 Are you satisfied with the continuity of the care staff that supports you ? 1 1 3 7 21

3% 3% 8% 19% 58% 78%

Client Feedback

* I would just like to say what a caring person TG is

* Very happy with all your staff and Janet & Mum get on very well. So glad we have her.

* I am more than satisfied with my regular Carers

* We have been extremely pleased with the service Coastal Home Care has provided

* All the staff are friendly as well as being approachable

* Keep up the great work!

* From the moment I came out of the hospital the Carers have been most attentive and friendly, I enjoy

their Company

* very grateful and this has given her the independence she wants, but could not have without your care

Date